Refund policy

Thank you for choosing Lensy!

We are committed to ensuring your complete satisfaction. We understand the importance of clear vision and the role our products play in maintaining your lenses. That’s why we strive to make your experience with us as smooth and straightforward as possible. This Refund Policy reflects our dedication to providing a fair and transparent refund process for our valued customers.

90-Day Money-Back Guarantee

We are proud to offer a 90-day money-back guarantee for our lens cleaning device. If you are not completely satisfied with your purchase, you may request a refund within 90 days from the date of delivery.

Hassle-Free Returns

We believe in keeping the return process as simple and straightforward as possible. To request a refund, please follow these steps:

Contact our customer support team at support@trylensy.com to initiate the refund process.

Provide your order number and a brief reason for your refund request.

We will provide you with a return shipping label at no cost to you. Simply print the label, attach it to the package, and drop it off at your nearest shipping location.We do not provide pre-paid labels for International customers.

Refund Processing

Once we receive your returned item, our team will inspect it to ensure it is in its original condition and all components are included. After inspection, we will process your refund via the original payment method.

Please note that it may take some time for the refund to appear in your account, as this depends on your financial institution's processing times.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 90-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact Information

If you have any questions or need assistance with your refund request, please do not hesitate to contact our customer support team at support@trylensy.com.